FAQs

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • Payments can be processed at checkout via: ApplePay, Google Pay, Shopay, Afterpay, Paypal & Klarna

Shipping & Delivery

  • Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

    Read more >

  • Shipping rates can vary depending on your region and are calculated at checkout.

    Here are the full details of our Shipping Policy.

  • We currently offer standard shipping for free for orders over $120 AUD in Australia and over $150 AUD Internationally.

    You can upgrade your shipping  to express at checkout so you can wear your new rhodin designs much faster.

    Read more >

  • Yes we do offer international shipping.

    You can look for your country here

    We offer International Shipping rates plus Free Standard International shipping for orders over $150 AUD

    For express pricing please refer to our shipping page.

  • We strive to ship to as many countries as we can - please look for your country via this link.

Returns, Refunds & Warranty

    •  We do offer refunds for sunglasses only if they are deemed not suitable for your face shape 
    • Please read our refund policy here 
    • Special Note: We do not offer refunds for any goods or designs marked:
    • Samples & Seconds stock or Outlet Store. These sales are final. 
    • SALE/STOCKTALE SALE/EOFY SALE/VIP SALES etc. These sales are final and we do not offer refunds.
    • Please note we do not offer refunds for change of mind on jewellery or our resort clothing. 
    • Our resort clothing can be exchanged for another size and the shipping will be covered by the customer.

  • Please refer our refund policy via this link

  • Please refer our refund policy via this link

  • Any returned item shipping cost will be the responsibility of the customer

    Please read here for further information

  • All our products are subject to quality control.

    Our warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. 

    Please notify us within 6 months of noticing any defects to arrange for a replacement.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

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