Designed in Australia, born in Bondi & now in studio on the Central Coast of NSW.
Shipping policy
Please read the below for important information on:
- Shipping Times and Pricing
- Shipping & Address Policy
- Pre Order Policy
- International Import Tax Policies
AUSTRALIA
Free standard shipping for orders over $100 AUD
Free express shipping for orders over $150 AUD
If under $100 AUD the following fees apply:
Standard shipping offered for $8.99 AUD
Express shipping offered for $14.99 AUD
Domestic parcels are shipped via our logistics partner Australia Post
Delivery Times
Standard shipping takes approx 5 - 9 business days
Express Shipping expect approx 2 to 4 days - dependant on location
NEW ZEALAND
Free standard shipping for orders over $120 AUD
Free express shipping for orders over $150 AUD
If under $120 AUD the following fees apply:
Standard shipping offered for $14 AUD
Express shipping offered for $24 AUD
Domestic parcels are shipped via our logistics partner Australia Post
Standard shipping approx takes 5 - 9 business days
Express Shipping expect 3 to 5 days - there may be delays with express shipping out of our control.
INTERNATIONAL
Free Standard Shipping over orders of $150 AUD
Free Express Shipping over orders of $250 AUD
Parcels are shipped using Australia International Post.
Upon arrival into the country of destination the parcel will be delivered with the local national postal service of the destination. ie if you are in the USA it will be delivered with USPS
There will be times where the local postal service will be unable to deliver to your home address and will leave a note card to pick up at your local post office.
If your order is delayed and you are using your tracking information please contact your local post office to receive updated information or click on the link provided to you with your tracking number.
SPECIAL NOTE: You can use the same tracking number as sent in your shipping confirmation email with your local country carrier.
ie if your country is USA - the parcel will be handed over to USPS ( you can place your tracking number into the USPS tracking tool)
ie if your country is Mexico - the parcel will be handed over to Correos ( you can place your tracking number into the Correos tracking tool)
We also recommend to use this universal tracking tool once your order has arrived into your country:
SHIPPING POLICY - ALL ORDERS
All orders are shipped within 24 to 48 hrs of receiving order ( Including Express Items).
( Express Items are not given preference in the QUEUE as all orders are processed in the order they are received in)
( Express postage simply means you will receive your order in a faster manner than those who have attached standard shipping to their order)
The delivery times provided are estimates only.
CORRECT DELIVERY ADDRESS DETAILS
Please ensure a correct street address and phone number is supplied.
Ensure these items are also included if applicable:
Unit Number, Block Number, Access code if required, Business Name, Floor Number, Office Number
Rhodin will not be held responsible for incorrectly entered delivery addresses.
If your parcel is returned to us due to insufficient address details you will be responsible for the return postage to your correct address.
We will not offer to refund this item and instead will provide you with a discounted shipping option.
We will attempt to update any incorrect order details if you contact us within 12 hours of your order, however some orders cannot be adjusted.
In the case that your order is processed you will need to contact the delivery service to update / redirect where possible.
PREORDERS
These items will be shipped as soon as we take receipt from our manufacturer. If you have also ordered other items that are in stock - these will be shipped to you with your preorder. We cannot unfortunately send two different shipments.
Products are shipped with the authority to leave if you're not home (ATL). This means if you miss the delivery your order will be left in a secure location at your address. If the delivery driver deems a location as non-secure your order will be redelivered the following day or sent to the nearest postal facility.
Our delivery service runs Monday to Friday, Rhodin Collection is not responsible for lost or stolen packages or packages delayed in transit.
IMPORT TAXES
We do not cover Import Taxes into the Destination Country and all parcels are counted as ‘Delivery Duties Unpaid’ (or DDU), which means that the receiver has to pay for any potential duties or charges associated with the parcel.
Please ensure you are checking the shipping number sent to you via email. Please mark rhodin collection emails as safe so they do not end up in your junk mail.
If you have a question regarding delivery into your destination please don't hesitate to contact rhodin@rhodincollection.com
If you are a customer of rhodin you can direct your enquiry to customer@rhodincollection.com
